For Closed Captioning Concerns, please Call or Email:
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.
Written Closed Captioning Complaints Should Be Directed to the Following:
ATTN: Ben Lichtfuss
Director of Engineering
6400 York Road
Baltimore, MD 21212
Before sending a formal written complaint, we recommend you first contact us via phone or email. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your written complaint within 30 days.