PERRY HALL — Pappas Seafood Company, a beloved local gem, is celebrating a remarkable 17 years sharing local goodness across the nation.
While it may seem like a modest milestone to some, many small businesses have shut their doors.
Despite the challenges of an ever-changing economy and lasting effects of COVID-19, Pappas remains strong.
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"17 years of hard work. 17 years of love. 17 years and going strong," said Karen Zimmerer, CFO and Managing Partner of Pappas Seafood Co., with pride.
Pappas journey began in 1972, but in 2008 the family-owned restaurants began shipping their fresh local catches to all 50 states and Puerto Rico.
"We’ve even shipped to Mrs. Oprah," Zimmerer laughed, referring to Oprah Winfrey, who once featured Pappas on her Instagram, helping put them on the map.
Claire Fowler is Pappas shipping manager and one of the company's longest serving employees.
She's witnessed Pappas growth firsthand, from a small trailer to a full-fledged shipping operation.
“It’s been incredible watching Pappas grow over the years. We went from working inside a trailer offering carry-out to taking over the building next door, and now we have this whole warehouse,” Fowler said.
Pappas isn’t just a place of work—it's a family affair. Fowler even met her husband there.
“I’ve been here for 13 years; I met my husband here; I bring my kids here... It’s a very family-based atmosphere, and it’s fun,” she shared.
The 17-year milestone wasn’t without its hurdles, though. The pandemic took a significant toll on the business, with many uncertainties surrounding the future.
“COVID really took us through a loop, but after the first year, it ended up coming back twice as much as it had been. It was a roller coaster,” Zimmerer reflected.
Pappas resilience and adaptability paid off during a time many small businesses shuttered, a testament to the strength and determination of local enterprises.
"I love small businesses. I’d rather go to a local restaurant than go to Outback any day, so it’s tough seeing so many businesses close," Fowler said, echoing the sentiments of many customers who continue to support Pappas.
Zimmerer agreed, expressing deep gratitude to loyal customers keeping the business afloat.
“Every day, we think about what we have and how we can make it better and improve upon it. We’re very grateful for where we are, and we know it might not last forever, so we’re doing what we can at the moment,” she said.
As Pappas celebrates this major milestone, employees are hopeful for many more years of success, laughter, and love. Their commitment to excellence and dedication to their customers ensure that the future remains bright for this local favorite.
