BALTIMORE — USPS customers continue to report missing packages, gifts, bills, and important documents including paychecks.
Kimberly Craig had been waiting a month for an irreplaceable item. On December 8, her mother’s cremated remains were mailed from Michigan, but 10 days later, tracking history stopped updating.
“She goes from Michigan to D.C. and now they can’t find her. Like she got scanned into D.C. and then that was it,” said Craig.
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WMAR-2 News Mallory Sofastaii helped Craig get in contact with a USPS representative.
“He was hoping that it would’ve gotten scanned in by now, but they’re not actually looking for it, they’re just waiting for it to be scanned in,” said Craig.
Craig regrets her decision to ship her mom’s remains, but at the time, she felt with COVID-19, it was her only option.
“I don’t want to take the chance of, one, traveling and contracting it and possibly giving it to someone in my family, and two, traveling, contracting it, and bringing it back home to my immediate family and then with the pandemic and being unemployed and having to deal with unemployment, I just couldn’t afford it,” said Craig.
And she hoped to have her mother in Baltimore by December 22 to mark the anniversary of her death. The family planned on purchasing necklace urns as a way to hold onto a piece of her.
“And if it was somebody in their family, their mother, I think they would want the same thing that I would want - for somebody to find her,” said Craig.
A USPS spokeswoman sent Sofastaii the statement below:
"The Postal Service offers our deepest condolences to the family and a sincere apology for the unintended delay in delivering this important package. We are keenly aware of the sensitivity of this matter and are focused on ensuring the package is located as quickly as possible. The Postal Service is taking every possible step to resolve this issue. We have been in contact with the customer and will continue to reach out to them regularly to provide updates."
On Sunday afternoon, Craig informed Sofastaii that her mom’s remains were finally delivered. The box was damaged, but the contents were in tact.